The problem
With workforce needs evolving and steep renewal rates ahead, Village Green faced a pivotal decision. Sticking with their traditional group plan meant one of two things: absorbing unsustainable costs or reducing access to coverage. Neither option aligned with their values or supported their team.
At the same time, HR leaders knew that switching models would take more than cost modeling. It would require clear communication, thoughtful employee education, and a partner that could support a diverse, seasonally growing team—including a significant number of Spanish-preferred employees—through the transition.
The solution
Village Green’s broker identified ICHRA as a compelling solution for the company’s cost and coverage challenges. The model offered the flexibility employees needed and the budgetary control Village Green’s leadership was looking for.
The team realized ICHRA offered a promising new path forward, but the success of the transition would hinge on the right partner.
That’s where Zorro came in.
Zorro partnered closely with Village Green’s broker and internal leadership team to build a strategy tailored to their workforce. The Zorro team ran allowance models to strike the right balance between budgetary constraints and generous coverage.
During implementation, Zorro provided multilingual resources—including Spanish-language enrollment videos and a fully translated website—to complement Village Green’s internal support efforts. The user-friendly platform simplified every step of the process for both HR and employees.
The results
With Zorro managing enrollment and ongoing support, Village Green delivered a benefits model grounded in empathy, flexibility, and clarity. The company was able to lower costs and free up $216,000 annually. At the same time, plan choice expanded significantly, giving employees more than 30 options from four leading carriers. And with Zorro providing support for Spanish-preferred employees and supporting internally led outreach, the team was able to enjoy a streamlined enrollment process.
Village Green proves that midsize employers can modernize benefits without compromising on care, culture, or cost.